Lesson 1 - If the phone rings during business hours - ANSWER IT!!!!
Lesson 2 - If, possibly, you are not answering the telephone because you have laryngitis or have had your vocal cords removed, then answer your damn email!
Lesson 3 - If a customer orders an item from your website that is being delivered via overnight or 2-day air and you know that your supplier of said product will not be delivering any inventory to you for another 7 days, then maybe, just maybe, you should contact the customer to let them know the item is not in stock!!!!!! Most people do not order 30 agar filled petri dishes for recreational purposes! They are ordering them because they NEED them in a timely manner!
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1 comment:
I don't even want to know why you need 30 petri dishes...
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